At Box Factory Pvt Ltd., we strive to provide a seamless and reliable shipping experience for our customers. Please review our Shipping Policy to understand how we handle shipping and delivery of products ordered through our website located at https://boxfactory.in/ ("Website").
1. Shipping Destinations:
We currently offer shipping services within India. Please note that certain remote locations may have limited or no delivery coverage. If you are unsure about the delivery to your location, kindly reach out to our customer support team for assistance.
2. Order Processing Time:
Upon receiving your order through our Website, we will process and dispatch it within 5-7 business days. Orders received after our regular business hours or on weekends and holidays will be processed on the next business day.
3. Shipping Methods:
We partner with reputable shipping carriers to ensure timely and secure deliveries. The available shipping methods for your order will be displayed during the checkout process. The estimated delivery time will also be provided based on your shipping address and the selected shipping method.
4. Shipping Charges:
Shipping charges may vary depending on the destination, weight, and dimensions of the package. The shipping cost will be calculated and displayed during the checkout process. We may offer free shipping promotions on qualifying orders, and such offers will be clearly communicated on our Website.
5. Shipment Tracking:
Once your order is dispatched, we will provide you with a tracking number and the relevant carrier's details. You can use this information to track the status of your shipment until it reaches your delivery address. Please note that it may take a few hours for the tracking details to become active after shipment.
6. Delayed or Undelivered Shipments:
While we make every effort to deliver your order within the estimated time frame, unforeseen circumstances like weather conditions or logistical challenges may cause delays. If your shipment is significantly delayed or undeliverable, please contact our customer support team, and we will investigate the issue promptly to ensure a resolution.
7. Shipping Address:
Please ensure that you provide accurate and complete shipping address information during the checkout process. We will not be responsible for delays or undelivered shipments caused by inaccurate or incomplete address details provided by the customer.
8. International Shipping:
As of the current policy, we only offer shipping within India. For international shipping inquiries, please contact our customer support team to explore suitable options.
9. Shipping Policy Updates:
Box Factory Pvt Ltd. may update this Shipping Policy from time to time to reflect any changes in our shipping practices. We encourage you to review this policy periodically to stay informed about our shipping processes.
10. Contacting Us:
If you have any questions or concerns regarding our Shipping Policy or any aspect of our shipping practices, please reach out to us using the following contact information:
Box Factory Pvt Ltd. Plot No: A-315(A), Ghatal, Phase-1, RIICO Industrial Area, Bhiwadi, Rajasthan 301019 India
Email: care@boxfactory.co.in Phone: +91 92143 12479
Updated Date: 27-07-2023