At Box Factory Pvt Ltd., we want to ensure your complete satisfaction with your purchases made through our website located at https://boxfactory.in/ ("Website"). This Refund Policy outlines the terms and conditions under which we accept returns and issue refunds.
1. Eligibility for Refunds:
We accept refund requests under the following circumstances:
a) Damaged or Defective Products: If the product you received is damaged, defective, or significantly different from the one you ordered, you may request a refund within 1-2 days from the date of delivery. Please contact our customer support team immediately and provide relevant details and photographs of the damaged or defective product.
b) Order Cancellation before Dispatch: If you wish to cancel your order before it is dispatched, you may do so by contacting our customer support team. Refunds for canceled orders will be processed within 5-7 business days.
2. Return Process:
To initiate a refund request, please follow these steps:
a) Contact our customer support team at care@boxfactory.co.in or call us at [+91 92143 12479] within the eligible timeframe as mentioned in Section 1.
b) Provide relevant details of your order, including the order number, product name, and a brief explanation of the reason for the refund request.
c) If the refund request is for a damaged or defective product, please attach clear photographs of the product highlighting the issue.
3. Refund Timeline:
Once your refund request is approved, we will process the refund within [5-7 business days] from the date of approval. The refund will be issued through the original payment method used during the purchase.
4. Refund Process:
The refund amount will be credited back to the same account or payment method used for the original transaction. Please note that the refund processing time may vary depending on your bank or payment service provider.
5. Non-Refundable Items:
Certain items are non-refundable and will not be eligible for a refund. These items include, but are not limited to, gift cards, downloadable software, and personalized/customized products unless they are damaged or defective.
6. Shipping and Handling Charges:
Shipping and handling charges are non-refundable, except in cases where the refund is initiated due to an error on our part (e.g., shipping the wrong product).
7. Refund Disputes:
In the unlikely event of any dispute regarding the refund amount or the eligibility for a refund, we reserve the right to make the final decision based on our investigation and assessment of the situation.
8. Refund Policy Updates:
Box Factory Pvt Ltd. may update this Refund Policy from time to time to reflect any changes in our refund processes. We encourage you to review this policy periodically to stay informed about our refund practices.
9. Contacting Us:
If you have any questions or concerns regarding our Refund Policy or any aspect of our refund processes, please reach out to us using the following contact information:
Box Factory Pvt Ltd. Plot No: A-315(A), Ghatal, Phase-1, RIICO Industrial Area, Bhiwadi, Rajasthan 301019 India
Email: care@boxfactory.co.in Phone: +91 92143 12479
Updated Date: 27-07-2023